HighRollerCasino

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faq

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faq

FAQs
1 Is it legal to gamble online?
2 Does your company have a license to operate gambling software?
3 What age do I have to be to play?
4 Do I have to pay taxes on my winnings?
5 How do I get started?
6 What is my PIN and why do I need one?
7 Why can I only withdraw money via checks?
8 How do I know the cards are being dealt fairly?
9 Why do I have to upgrade my software periodically?
10 What is Free Money?
11 What is Club Cash?
12 Who do I contact when I have questions or problems?

Is it legal to gamble online?
Gambling online for real money is legal in most countries. However, there are some countries that do not allow online gambling. You must abide by the applicable laws in your jurisdiction. To play for real money you must first agree to our Terms and Conditions.

Does your company have a license to operate gambling software?
High Roller Casino is legally licensed to operate by the government of Curacao.

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What age do I have to be to play?
To play for real money you must be at least 18 years of age. In some jurisdictions you may have to be older and you must abide by the applicable laws in your jurisdiction. If you are not of legal age you can practice and participate in all games where real money is not involved.

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Do I have to pay taxes on my winnings?
It is your responsibility to find out what the tax implications are in your jurisdiction. Every country has different tax laws and it is up to you to pay the appropriate taxes in your winnings.

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How do I get started?
Your first step is to create an account. Once you have created an account you will need to deposit money into your account. Once you have money in your account you can download the software, play our instant play java games, bet on your favorite sports, create a fantasy sports team or play games head to head with other players.

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What is my PIN and why do I need one?
Your PIN is your Personal Identification Number. This number is required for you to be able to withdraw any funds. Your PIN is sent via regular mail the second you make your first deposit. You should receive your PIN within five to seven business days of making your first deposit.

We require you to have a PIN mailed to you for security reasons. The most important aspect of your gaming account is to ensure the highest level of security. We want to be sure that your money is always safe. Only you should ever know your PIN. We do not send it via email because email can be an insecure medium.

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Why can I only withdraw money via checks?
Some credit card companies do not allow money to be refunded back to the card directly. In general this practice is frowned upon by the credit card companies. We want our system to be fair, legitimate and work well with all involved parties and credit cards are a major part of doing business on the Internet.

How do I know the cards are being dealt fairly?
We have gone to the extremes to make sure all of our games are played out as randomly and fairly as possible. All of our casino games adhere strictly to the gaming regulations of Nevada.

Using our proprietary random number generation technology, Kryption ™, we can confidently say that all cards are dealt randomly and fairly. To get our random numbers we measure the decay of a radioactive element and then render those numbers through a software algorithm. This produces numbers that are as close to true random numbers as possible.

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Why do I have to upgrade my software periodically?
We periodically update our software. We have created a system that allows us to dynamically update your software. When you first connect to our server through your software we detect your software version to make sure you are using the most up to date version. If you are using an older version we update your software to the newest version to maximize your playing experience. If there are any large-scale changes, such as multiple new games, we will send you a new CD that contains the newest version of the software.

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What is Free Money?
Free Money is the currency we use when you are awarded any type of bonus money. Bonuses can be earned when you make a deposit, through redeeming your Club Cash points, or by spinning the Big Wheel 'O' Free Money.

Free Money cannot be withdrawn from your account. As you play any of our games your Free Money balance will be used along with your real money at a ratio determined by the casino and sportsbook manager. Please consult the bonus section of the site for rules on free money or contact support@highrollercasino.com. Please note that all bonuses and the rules of play for the free money is offered at the discretion of the casino management and bonuses and rules may change from time to time.

* Free Money can not be used in Craps and Roulette.

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What is Club Cash?
Club Cash is the name of our rewards program as well as the name of the points you earn as you play our casino games. Each game gives you a different number of points that you can use to redeem for cash and prizes. To learn more about Club Cash or to redeem your Club Cash points, click here.

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Who do I contact when I have questions or problems?
If you are having any problems with your account or your software, contact customer service at: